Customer Service Representative – International Support

About the role

This position focuses on after‑sales support for a global manufacturing company. You will act as a key liaison between international customers and internal teams, ensuring smooth order fulfillment and a positive customer experience.

Key responsibilities

• Build trust‑based partnerships with customers and internal colleagues across regions.
• Communicate updates, manage expectations, and propose suitable solutions.
• Review backlogs and forecasts to help customers meet operational goals.
• Coordinate special shipping arrangements with manufacturing, freight forwarders, and warehouses.
• Collaborate with Sales, Global Planning, production plants, and worldwide warehouses to ensure order success.
• Own the end‑to‑end process, gather feedback, analyse cases, and identify improvement opportunities.

Required profile

• Experience in customer service, order management, or a similar B2B environment.
• Excellent written and spoken English.
• Strong communication and relationship‑building skills.
• Ability to adapt quickly to changing priorities in a fast‑paced setting.
• Structured, organized work style with a sense of urgency.

Required skills

• Proficiency with Microsoft Office suite.
• Knowledge of SAP (preferred).
• Familiarity with Salesforce (preferred).

What we offer

• Competitive total compensation and benefits aligned with market value.
• Opportunities to work with colleagues across multiple countries and cultures.
• A culture based on humility, respect, and customer focus.