Account Manager – Remote (Germany)

About the role

We are seeking a relationship‑driven Account Manager to manage and grow a portfolio of enterprise customers across Europe from a remote‑first environment. Based in Germany, you will act as a trusted advisor, helping clients maximise the value of our solutions while identifying opportunities to expand usage of products and services.

Key responsibilities

• Build and maintain long‑term relationships with existing enterprise customers, serving as their primary point of contact.
• Identify and drive upselling and cross‑selling opportunities to grow account revenue.
• Lead regular business reviews to evaluate performance, discuss strategic objectives and uncover future opportunities.
• Respond to customer requests for product enhancements, additional users, upgrades, service offerings and contract amendments.
• Deliver engaging product demonstrations remotely and, when required, in person.
• Collaborate with consulting, sales and commercial teams to design tailored solutions and uncover new sales opportunities.
• Maintain accurate records, forecasts and activity logs in the CRM system.
• Support regional business development initiatives, including industry events and partner engagements.

Required profile

• Bachelor’s degree in Business, Sales, Marketing or a related field, or equivalent professional experience.
• Minimum 3 years of experience in account management, sales, customer success or business development.
• Proven track record of managing and growing enterprise customer relationships while meeting commercial targets.
• Strong presentation, communication and negotiation abilities.
• Highly organized with excellent time‑management skills and the ability to work independently.
• Willingness to travel as needed for customer visits, partner meetings and events.

Required skills

• Experience using CRM platforms, specifically Salesforce.

What we offer

• Fully remote working environment with flexibility to work from home.
• One‑time home office allowance to set up an effective remote workspace.
• Monthly internet allowance to support remote work.