AOG Customer Service Specialist – 24/7 Aircraft Recovery

About the role

Join the AOG Management team in Hamburg to provide 24/7 aircraft recovery solutions for Airbus customers worldwide. You will act as the primary liaison between customers and the Airbus spare‑parts order process, ensuring rapid resolution of Aircraft On Ground situations.

Key responsibilities

• Serve and satisfy customer AOG material requirements around the clock.
• Coordinate order receipt, sourcing, escalation, and delivery follow‑up.
• Guarantee on‑time delivery of spare parts across EMEA and APAC using technical and commercial data.
• Identify alternative solutions for complex AOG cases to recover aircraft.
• Interact directly with international customers, delivering culturally aware service.
• Develop creative, independent solutions while maintaining high support standards.

Required profile

• Degree in Supply Chain, Engineering or related field, or equivalent experience.
• Solid experience in an AOG desk, material management or comparable role.
• Strong stakeholder‑management and proactive problem‑solving abilities.
• Excellent communication, coordination and intercultural awareness.
• Negotiation‑level English; additional language such as Chinese is a plus.

Required skills

• SAP SD module
• SAP MM module
• SAP WM module
• Interpretation of IPC (Illustrated Parts Catalog)
• Understanding of CMM (Component Maintenance Manual)
• Reading technical drawings

What we offer

• Competitive remuneration
• Hybrid working, flex‑time and work‑life balance initiatives
• Personal development plans and internal mobility
• Health insurance and wellbeing programs