Customer Success & Project Manager

About the role

As the Customer Success & Project Manager for Copperdot, you will be the main liaison for existing PCB/A customers, guiding projects from request for quotation (RFQ) through to successful delivery. You will ensure seamless coordination between customers, suppliers and internal teams while driving high satisfaction and sustainable account growth.

Key responsibilities

• Act as the primary contact for PCB/A customers throughout the project lifecycle.
• Manage end‑to‑end project execution, from RFQ to delivery, coordinating customers, suppliers and internal stakeholders.
• Clarify quotations, align suppliers, and handle commercial coordination.
• Monitor deliveries, proactively resolve escalations and open issues.
• Maintain transparent communication and fact‑based decision‑making.
• Collaborate with quality, logistics and supply‑chain teams to meet customer expectations.

Required profile

• Degree in business administration, engineering, electronics, supply‑chain management or a comparable field.
• Several years of experience in account management, project management, sales operations, procurement or B2B customer‑facing roles.
• Strong commercial mindset with the ability to balance customer needs, supplier constraints and risk management.
• Fluent English; German or additional languages are a plus.

Required skills

• Knowledge of PCB/A and electronics manufacturing.
• Experience with Design for Manufacturing (DFM) concepts.
• Familiarity with AI‑powered end‑to‑end procurement platforms.

What we offer

• Flexible working models including part‑time, mobile working and job‑sharing options.
• Opportunity to work within Bosch Business Innovations, a venture builder shaping future industries.