Technical Product Specialist - German Market

About the role

MESI is looking for a Technical Product Specialist for the German market. The role combines technical expertise with excellent communication skills to support customers and partners in getting the most out of the company's medical solutions. It suits someone confident in German and English who enjoys technology, healthcare and an international working environment.

Key responsibilities

• Communicate with end users and partners by email and phone, giving technical assistance and resolving product issues.
• Install standard integrations and support more complex integration projects.
• Coordinate product returns, warranty replacements and repairs.
• Support the Sales team with technical guidance for customers in Germany.
• Deliver technical training for customers, partners and internal teams.
• Maintain and improve the technical and product knowledge base.
• Contribute to projects and improve technical support processes.

Required profile

• Strong technical understanding and a structured approach to troubleshooting.
• Experience in technical or product support; medtech experience is a plus.
• Very good command of German and English, written and spoken.
• Willingness to travel occasionally for business.

Required skills

• Familiarity with RMA procedures and technical support processes.
• Good understanding of technical products and their applications.
• Excellent communication and presentation skills.

What we offer

• An international, fast-growing medtech company and close collaboration with Sales, Product Management and Development.
• Professional development and career growth opportunities.
• Competitive compensation and an attractive benefits package.
• A collaborative team environment.