Customer Service Specialist (Remote, $80–$160/hr)

About the role

Mercor is seeking a remote Customer Service Specialist to support AI research labs by reviewing domain‑specific documents. This contract position offers a competitive hourly rate of $80–$160 and allows you to work independently while contributing to high‑impact projects.

Key responsibilities

• Review and assess domain‑specific documents for quality, accuracy, and relevance.
• Provide structured feedback to improve document evaluation projects.
• Apply strong analytical skills to support high‑impact initiatives.
• Work independently and asynchronously to meet deadlines and enhance service delivery.
• Collaborate with cross‑functional teams to ensure consistency and adherence to guidelines.

Required profile

• Bachelor's degree (minimum).
• At least 2 years of professional experience in a relevant domain.
• Strong attention to detail and ability to follow structured guidelines.
• Eligibility to work from the United States, Europe, the United Kingdom, or Canada.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word

What we offer

• Hourly compensation ranging from $80 to $160.
• Fully remote work arrangement.
• Contractual engagement with flexible hours.