Team Lead Account Management – Europe (AI & Greentech)

About the role

Are you passionate about renewable energy and thrive in fast‑paced, purpose‑driven environments? Reonic is looking for a Team Lead for Account Management across Europe to build and grow a stable customer base that changes the world for the better. This full‑time, on‑site role is based in Berlin.

Key responsibilities

• Take full ownership of the Account Manager team (over 10 AMs) across multiple European markets, building, mentoring, coaching and inspiring a high‑performing, collaborative group.
• Onboard by diving deep into the role and handling a batch of customers personally.
• Ensure account management acts as the voice of the customer internally.
• Develop and drive an upsell motion in every market, using net retention rate (NRR) as the north star.
• Strategically plan and implement projects that improve departmental efficiency and performance.
• Continuously coach the team, shadowing calls, joining some, and providing actionable feedback.

Required profile

• Strong knowledge of B2B customer success and account management with 5+ years of experience.
• Proven leadership experience coaching and mentoring teams to achieve higher performance.
• Success scaling operations and leading teams across multiple markets in fast‑paced startup or scale‑up environments.
• Educational background from a top‑tier business school or a technical field such as (industrial) engineering.
• Previous experience in the startup ecosystem or high‑growth environments.
• Motivation to drive change in renewables and make a tangible positive impact.
• Exceptional communication and relationship‑building skills.
• Excellent English (C2); proficiency in French, Italian or Spanish is a plus.

What we offer

• Join one of the fastest‑growing VC‑backed startups in Germany with 3000+ satisfied B2B customers.
• Vibrant, collaborative office culture with a full‑in‑person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Opportunities for personal and professional growth and the freedom to innovate.
• Perks such as gym membership, coffee, regular team events, MacBook and more.
• Competitive pay.