Agent Deployment Manager

About the role

This high‑ownership position sits at the intersection of enterprise technology and freight operations. You will own the full deployment lifecycle for AI agents at enterprise freight forwarders, from signed contract through production launch and scaled rollout. The playbooks and processes you create will become the foundation for onboarding hundreds of customers as the company grows.

Key responsibilities

• Lead end‑to‑end deployments for enterprise customers, managing kickoff, go‑live, hypercare and large‑scale rollout phases.
• Map customer workflows and configure agents by working directly with stakeholders across operations, IT and business teams.
• Troubleshoot technical issues and coordinate system integrations in partnership with engineering and product teams.
• Feed customer insights back to product to inform roadmap decisions and improvements.
• Build repeatable deployment playbooks, templates and best practices that compress time‑to‑value and enable team scaling.
• Drive change management and operator training to turn skeptical users into confident AI adopters.

Required profile

• 2+ years of experience in implementation, deployment or technical project management, preferably with enterprise software or AI products in B2B environments.
• Proven ability to manage the full enterprise deployment lifecycle, including integrations, go‑live and hypercare.
• Strong understanding of enterprise software architecture, including APIs, databases and system integrations.
• Experience navigating complex organisations, building stakeholder trust and driving consensus across operations, IT and business teams.
• Fluency in English; German proficiency is a strong plus.
• Local work authorization in Germany (no visa sponsorship).