Airport Passenger Support Assistant (Freelance)

About the role

Join the Flighthelp Airport Team to help travelers navigate major flight delays and cancellations. You will work directly at airports in your region, providing friendly, accurate information and guidance to passengers facing unexpected travel disruptions.

Key responsibilities

• Be present on‑site during significant delays or cancellations.
• Approach and engage travelers, answering their questions about available support.
• Explain airline policies, rebooking options, and compensation possibilities.
• Direct passengers to appropriate resources or assistance points.
• Maintain a calm, professional demeanor in a fast‑moving environment.

Required profile

• Enjoys fast‑paced, people‑focused settings.
• Strong verbal communication skills.
• Fluent in French; English is a plus.
• Freelancers, side‑income seekers, or hospitality professionals.
• Comfortable approaching and speaking with strangers.
• No prior aviation experience required – training is provided.

Required skills

What we offer

• Fixed payment for each completed assignment.
• Performance‑based bonuses with high earning potential.
• Flexible, assignment‑based schedule.
• Dynamic airport environment and the chance to meet travelers from around the world.
• Independent, people‑focused work that turns unexpected situations into rewarding opportunities.