Assistant Front Office Manager

About the role

Generator Hamburg is looking for an enthusiastic Assistant Front Office Manager to support the Front of House Manager in delivering a unique, social hospitality experience. You will play a key part in shaping the guest journey and ensuring the brand’s vibrant culture shines through every interaction.

Key responsibilities

• Support and report directly to the Front of House Manager.
• Own the guest journey, continuously raising standards and driving outstanding customer satisfaction.
• Maintain the Generator brand presence across all social spaces.
• Ensure a responsible duty manager is on‑site at all times.
• Build, lead and develop a front‑of‑house team that embodies the brand’s values.
• Stay up‑to‑date with local, national and international hospitality trends.
• Communicate goals clearly to motivate the team.
• Ensure compliance with all relevant local legislation and regulations.

Required profile

• Passionate about hospitality and the youth travel market.
• Strong leadership with proven coaching, mentoring and training abilities.
• Hands‑on experience in a fast‑paced hospitality environment.
• Flexible availability, including weekends, holidays and nights.
• Eligibility to work in the EU.

Required skills

• Comprehensive knowledge of local hospitality legislation and regulations.