Automotive Diagnostic Technician – French & English

About the role

We are looking for an Automotive Diagnostic Technician who can support a leading vehicle manufacturer’s retailer network from our Technical Helpdesk in Essen. The role combines hands‑on vehicle knowledge with remote diagnostic assistance, requiring fluency in French and English.

Key responsibilities

• Assist retailers and NSCs in resolving technical or mechanical concerns using diagnostic tools and electronic resources.
• Increase first‑time‑fix rates and customer satisfaction while reducing warranty costs and repeat repairs.
• Provide support for hard‑to‑fix vehicles, collaborating closely with engineering and product investigation teams.
• Answer technical queries via electronic systems, telephone or WebEx sessions.
• Document contacts and diagnostic advice in the client’s electronic system.

Required profile

• Completed training as a motor‑vehicle technician or foreman.
• Professional experience as a service consultant, service manager or workshop foreman.
• Near‑native level French and good command of English.
• Strong analytical mindset and ability to work independently.

Required skills

• Proficiency with automotive diagnostic tools.
• Experience using electronic support systems and WebEx for remote assistance.

What we offer

• Up to €50,000 annual salary.
• Permanent contract with flexible working hours and remote‑work options.
• 31 vacation days, including public holidays.
• Company pension plan, health programs and Urban Sports Club subsidy.
• Training and professional development opportunities.