Business Systems Lead, Site Support

About the role

Ball, a manufacturer of sustainable aluminium packaging, is hiring a Business Systems Lead to lead the operational delivery and continuous improvement of business technology services across the organisation. The role covers service performance, technology governance, resource planning and stakeholder collaboration to ensure reliable IT support and the successful execution of strategic business initiatives. It can be based in any eligible Ball manufacturing location within EMEA.

Key responsibilities

• Lead business system and technology service delivery, aligning resources and priorities with business objectives
• Manage departmental budgets, technology investments, timelines, compliance requirements and risk management
• Drive information security, data integrity and adherence to corporate IT standards and governance frameworks
• Oversee asset lifecycle management and end-user technology services
• Monitor service levels, performance metrics and dashboards and drive continuous improvement
• Manage vendor relationships and external service providers
• Lead, develop and grow teams through recruitment, succession planning, coaching and performance management

Required profile

• Bachelor's degree in Information Technology, Computer Science, Business or a related field
• Minimum 6 years of experience supporting business systems, software delivery and IT infrastructure
• At least 3 years of leadership experience managing teams and technology service delivery
• Experience leading large teams in complex enterprise or multinational environments
• Manufacturing or supply chain experience preferred

Required skills

• Strong knowledge of IT service management, project management, information security, compliance and risk management
• Vendor management, technology selection, business case development and budget ownership
• ERP platforms such as SAP, J.D. Edwards or similar

What we offer

• Salary range of 81,000 - 108,000 EUR gross per year in Germany, depending on education, experience and competencies
• Eligibility for the annual incentive compensation program
• Defined contribution pension, life insurance, accident and disability insurance, employee assistance program and meal assistance