Customer Account Manager

About the role

We are seeking a Customer Account Manager to own a portfolio of business customers in Germany. You will guide customers through the full commercial lifecycle, from qualification and pricing to contract renewal and growth, while working in a fast‑paced, remote‑first environment.

Key responsibilities

• Serve as the primary point of contact for assigned accounts, handling qualification, quoting, negotiation, contract management, renewals and expansion.
• Develop and execute engagement strategies based on customer value, risk and growth potential.
• Identify upsell and cross‑sell opportunities using usage insights and customer feedback.
• Support renewal activities to ensure revenue continuity and mitigate renewal risk.
• Collaborate with sales teams on large opportunities, providing pricing support and commercial guidance.
• Create and maintain standardized pricing structures, packaged solutions and commercial documentation.
• Work with technology vendors and partners to coordinate pricing programs, incentives and licensing requirements.

Required profile

• Minimum 2 years of experience in account management, customer success, renewals, sales support or a similar commercial role.
• Proven ability to manage customer relationships and commercial outcomes independently from engagement through renewal.
• Experience handling pricing discussions and contract negotiations.

Required skills