Customer Advocacy & Community Specialist – EMEA

About the role

NinjaOne is looking for a Customer Advocacy & Community Specialist to lead and expand its advocacy and community programs across the EMEA region. Based in Berlin on a hybrid schedule, you will act as the regional voice of our customers, turning their stories into powerful proof points for prospects while fostering an engaged community of power users.

Key responsibilities

• Identify, interview, and produce customer success stories in Germany, the UK, and France.
• Plan and host livestreams featuring power users and product team members.
• Moderate discussions on the NinjaOne Discord server and engage on external platforms such as Reddit.
• Generate, monitor, analyze, and respond to customer reviews on platforms like TrustPilot, G2, Capterra, and TrustRadius.
• Coordinate with the EMEA events team to involve community members as attendees and speakers.
• Launch and grow User Group initiatives, both virtual and in‑person.
• Provide community insights to the EMEA marketing team and align community activities with broader marketing goals.

Required profile

• Fluent in English, German, and French.
• Experience in customer advocacy, community management, or customer marketing within a B2B SaaS or technology environment.
• Proven ability to moderate online communities (Discord, Reddit, forums).
• Experience managing reviews on platforms such as TrustPilot, G2, Capterra, or TrustRadius.
• Comfortable hosting livestreams and creating video‑based content.
• Willingness to travel for regional events.
• Strong project‑management skills and ability to juggle multiple initiatives across countries.

Required skills

• Discord moderation
• Reddit community engagement
• TrustPilot review management
• G2 review management
• Capterra review management
• TrustRadius review management