Customer Care Associate

About the role

We are seeking a Customer Care Associate to join our fully remote, global team. You will be the front‑line contact for users, delivering fast, accurate, and empathetic support via email and live chat. This role is pivotal in shaping the customer experience and driving satisfaction across our SaaS platform.

Key responsibilities

• Provide timely, high‑quality support to customers through email and live chat across multiple product areas.
• Resolve tickets efficiently while adhering to defined service level agreements.
• Prioritise a high volume of requests and manage competing cases.
• Collaborate with Customer Success, Sales, Operations, and Product teams to ensure seamless experiences.
• Act as the voice of the customer by gathering feedback and escalating recurring issues.
• Maintain up‑to‑date knowledge of platform features and updates.
• Contribute to the improvement of internal support processes and workflows.

Required profile

• 1‑3 years of experience in customer support, care, or enablement within a tech or SaaS environment.
• Strong written and spoken English communication skills with an empathetic approach.
• Proven ability to multitask, prioritize, and manage high‑volume inquiries.
• Problem‑solving mindset capable of handling ambiguous or complex issues.
• Collaborative attitude and experience working with cross‑functional teams.
• Interest in modern digital products and SaaS platforms; remote‑work experience is a plus.
• Exposure to HR, payroll, or benefits systems is an advantage.

Required skills

• Live chat support
• Email support
• CRM/ticketing system usage
• Familiarity with SaaS platforms

What we offer

• Annual salary of approximately $1,000 – $3,000 USD, based on experience and location.
• Fully remote work with flexible hours.
• Opportunity to influence product development and customer satisfaction.