Customer Experience Dental Lab Technician (Remote, Germany)

About the role

Dandy is building a digital operating system for dental practices worldwide. As a Customer Experience Dental Lab Technician you will use your dental lab expertise to support clinicians in real time, ensuring high‑quality outcomes and a seamless experience.

Key responsibilities

• Collaborate with doctors on treatment plans, reviewing and refining case designs to achieve optimal aesthetic and functional results.
• Provide live clinical support via phone, chat, or video, troubleshooting workflow issues and delivering empathetic service.
• Act as a liaison between clinicians and Dandy lab teams, translating feedback into production outcomes.

Required profile

• 3+ years as a Dental Technician.
• 2+ years using 3Shape CAD/CAM for implant and crown & bridge cases.
• Deep understanding of digital dental workflows, implant systems, and scan bodies.
• Strong communication skills, able to build rapport with clinicians and manage multiple conversations.
• Fluency in German (native or near‑native) and English.

Required skills

• 3Shape CAD/CAM design.
• Implant and Crown & Bridge case design.

What we offer

• Comprehensive healthcare, dental, and mental‑health support.
• Parental planning resources and generous paid time off.
• Retirement savings options.