Customer Quality Engineer (m/f/x)

About the role

Skeleton Technologies is seeking a Customer Quality Engineer to act as the primary quality liaison for its customers. You will lead investigations of quality issues, coordinate corrective actions, and ensure that our products meet the highest standards of reliability for AI data centers, electrical grids, and critical infrastructure.

Key responsibilities

• Serve as the main contact for customers on quality complaints, escalations, and audits.
• Lead customer complaint investigations, including containment, root‑cause analysis, and corrective‑action implementation.
• Manage and close 8D reports, ensuring timely resolution of claims.
• Coordinate sorting, rework, recall, and field containment activities when required.
• Monitor and report on customer quality KPIs such as PPM, warranty claims, and 8D performance.
• Support customer audits, assessments, and quality reviews.
• Participate in product and process change management, assessing customer‑related quality risks.
• Assist APQP, PPAP, validation, and industrialisation activities from a customer quality perspective.
• Drive lessons‑learned initiatives and continuous improvement based on field feedback.
• Maintain compliance with ISO 9001, IATF 16949, and customer‑specific quality agreements.

Required profile

• Bachelor’s or Master’s degree in Engineering, Quality Management, Manufacturing, or a related technical field.
• Minimum 5 years of experience in Customer Quality, Manufacturing Quality, or Quality Engineering.
• Proven experience handling customer complaints, root‑cause analysis, and corrective‑action processes.
• Strong ability to work cross‑functionally and drive issue resolution.

Required skills

• ISO 9001 quality management system.
• IATF 16949 automotive quality standard.
• APQP (Advanced Product Quality Planning).
• PPAP (Production Part Approval Process).
• 8D problem‑solving methodology.