Customer Relationships Representative – UK/Spain (32-40 hrs)

About the role

Join Camplify’s growing Customer Support team in Berlin as a Customer Relationships Representative. You will be the first point of contact for renters across the UK and Spain, helping them plan and enjoy hassle‑free road trips.

Key responsibilities

• Respond to renter inquiries via email, chat, and phone, covering bookings, vehicle types, insurance, and route advice.
• Act as a liaison between renters and vehicle owners, mediating conflicts and ensuring smooth communication.
• Provide quick, creative solutions when issues arise, such as vehicle breakdowns.
• Document all interactions accurately in HubSpot CRM.
• Contribute to process improvements and team development.

Required profile

• Passion for camping or deep familiarity with the camper‑van community.
• Patience, empathy, and the ability to explain information repeatedly.
• Tenacity and a problem‑solving mindset.
• Strong people skills and a collaborative attitude.
• Fluent English and Spanish (C2) and German at least B1.
• Available to start on 1 September.

Required skills

• Experience with HubSpot or a similar CRM platform.

What we offer

• An inspiring mission with an international, adventure‑focused company.
• A diverse, supportive team that values community, growth, and flexibility.