Customer Support Specialist

About the role

We are looking for a Customer Support Specialist to join a fast‑paced service team serving English‑speaking clients. Based in Germany, you will be the first point of contact, handling inquiries via chat, email and phone while ensuring a high‑quality experience.

Key responsibilities

• Respond to customer inquiries across chat, email and phone, maintaining professionalism and timeliness.
• Diagnose issues, provide effective solutions or escalate when necessary.
• Build trust with customers, manage expectations and follow up until resolution.
• Communicate complex information clearly, both verbally and in writing.
• Identify recurring problems and contribute insights to improve processes and service quality.
• Collaborate with internal teams to ensure smooth case handling and consistent service delivery.
• Apply quality guidelines and procedures to guarantee accuracy and compliance.

Required profile

• Strong proficiency in written and spoken English.
• Previous experience in customer support or a similar client‑facing role (advantageous).
• Excellent interpersonal and communication skills with an empathetic approach.
• High attention to detail, reliability and ability to manage multiple requests.
• Personal laptop (Windows with ≥16 GB RAM or MacBook 2015+) and stable internet connection.
• Flexibility to work in shifts, including occasional night shifts.

Required skills

What we offer

• 10 paid sick leave days per year.
• 160 hours of paid vacation annually.
• Private medical insurance after the probation period.
• Financial support for professional development and language learning.
• Compensation for sports subscription or sport‑related activities.