German‑Speaking Support Engineer – Munich

About the role

We are looking for a German‑speaking Support Engineer to join our fast‑paced technology team in Munich. You will provide L2/L3 assistance to users across macOS, Windows and iOS environments while ensuring a high level of customer satisfaction.

Key responsibilities

• Deliver L2/L3 IT support via Slack, email and on‑site interactions.
• Manage and resolve tickets using Jira Service Management.
• Support onboarding, off‑boarding, device management and user provisioning.
• Administer Microsoft 365 services, including Entra ID, Exchange, SharePoint and Teams.
• Maintain meeting‑room technology and overall office IT infrastructure.
• Create documentation and identify opportunities for automation and process improvement.

Required profile

• Minimum 3 years of IT support experience in a busy environment.
• Strong knowledge of macOS, Windows and iOS platforms.
• Hands‑on experience with Microsoft 365 and identity management.
• Excellent troubleshooting and communication abilities.
• Proactive, customer‑focused attitude and fluent German language skills.

Required skills

• macOS
• Windows
• iOS
• Microsoft 365
• Entra ID
• Exchange
• SharePoint
• Teams
• Jira Service Management
• Slack