Head of Customer Success & Implementation – Europe

About the role

The Head of Customer Success & Implementation will own the end‑to‑end delivery of enterprise AI solutions across Europe. You will start by personally managing implementations and, within a year, build and lead a dedicated Customer Success and Implementation team.

Key responsibilities

• Lead enterprise customers from signed contract to live production, scoping deployments and designing integrations with helpdesk and workflow tools such as Zendesk, HubSpot, Salesforce, Intercom and Freshdesk.
• Ensure customers achieve measurable ROI by driving go‑live milestones, removing blockers and supporting scale‑up automation.
• Collaborate with sales, engineering and security teams to navigate complex enterprise sales cycles, data migrations and legacy system integrations.
• Develop a repeatable implementation methodology, codify best practices and hire, coach and manage a Europe‑wide Customer Success and Implementation team.
• Act as the voice of the customer, feeding frontline insights into product improvements and retention strategies.

Required profile

• 8‑10+ years of experience in customer success, implementation, professional services or solutions onboarding at an enterprise B2B SaaS company.
• Proven track record of delivering complex enterprise deployments end‑to‑end, including integrations, APIs and data migrations.
• Ability to operate as a player‑coach – hands‑on delivery today and team building for tomorrow.
• Experience managing long, high‑stakes enterprise sales and deployment cycles with senior stakeholders.
• Fluency with CRM and support tooling such as Salesforce, HubSpot, Zendesk, Intercom and Freshdesk.
• Based in Western Europe, preferably Germany.

Required skills

• Salesforce
• HubSpot
• Zendesk
• Intercom
• Freshdesk
• API integration
• Data migration
• Enterprise system integration