Head of KYCB - Central Europe (Germany & Austria)

About the role

Qonto, a fintech workspace for SMEs, is looking for a Head of KYCB for Central Europe to lead its Know Your Customer and Know Your Business operations for Germany and Austria. You will balance efficiency, strict compliance and a great customer experience, leading around 75 agents and 6 team leads, working with the BPO partner and with senior financial-crime leaders under the guidance of the Head of KYCB.

Key responsibilities

• Run KYCB operations for the German and Austrian markets, adapting global standards to local regulatory requirements.
• Manage and develop your team leads as a manager of managers, driving high performance.
• Deliver targets on conversion, compliance (initial and periodic due diligence) and customer satisfaction.
• Align operational execution with the growth goals of the Central Europe region with the MD Central Europe.
• Manage BPO partners to handle volume fluctuations and support growth in Germany and Austria.

Required profile

• Experience managing people managers, not just individual contributors, for around three years.
• Strong compliance background in fintech, banking, insurance or another regulated industry, with expertise in KYC, KYB and anti-financial-crime regulations.
• Experience managing BPO partners and scaling operations in a high-growth environment.
• Fluent English and German.

What we offer

• A shaping role as the first Head of KYCB - Central Europe, defining how the teams are organised.
• A fast-paced environment built on Lean and visual management, using tools such as Forest admin, Zendesk and Notion.
• A transparent team that values problem-solving and operational excellence.
• Close partnership with the MD and financial-crime leaders of Central Europe.