Junior Customer Care Specialist

About the role

Join Readly’s Customer Care team as a Junior Customer Care Specialist. You will be the first point of contact for our users, handling their inquiries across email, phone and social media while ensuring a high‑quality experience.

Key responsibilities

• Respond to daily user requests via email, phone and social media.
• Maintain high‑quality follow‑up in line with KPIs.
• Identify and report friction points or bugs to internal teams.
• Suggest and help implement process and tool improvements.
• Contribute to continuous service enhancement.

Required profile

• Fluent in reading, writing and speaking English and German.
• Excellent verbal and written communication with flawless spelling.
• Patient, empathetic, detail‑oriented and comfortable in a digital environment.
• Quick learner with strong analytical and summarising abilities.
• Autonomous, team‑oriented and proactive problem‑solver.
• Shares values of excellence, curiosity and proactivity.

Required skills

What we offer

• Access to a mental‑health platform (teale) for professional support.
• Hybrid work model – two remote days per week.
• VIP code for unlimited access to Cafeyn’s digital content library.