Knowledge Systems Lead

About the role

This role sits at the intersection of knowledge management, product experience, and structured content design within a fast‑scaling healthcare AI environment. You will shape how critical information is organized, accessed, and consumed across customer‑facing knowledge systems that support highly technical and regulated products.

Key responsibilities

• Own the structure, taxonomy, navigation, and overall architecture of the customer‑facing knowledge base.
• Design and maintain content models, metadata frameworks, and templates to ensure consistency, scalability, and usability.
• Translate complex regulatory, technical, and product requirements into clear, structured documentation.
• Collaborate with subject‑matter experts, engineers, and customer‑experience teams to guarantee accuracy and clarity.
• Use search analytics and content performance data to identify gaps and improve discoverability.
• Optimize knowledge systems for both human users and AI‑driven retrieval, ensuring machine‑readable, versioned content.
• Define and enforce governance standards for knowledge creation, maintenance, and lifecycle management.
• Support integration of knowledge systems across product surfaces for consistent guidance delivery.

Required profile

• 3+ years of experience in knowledge management, content systems, technical documentation, information architecture, or related fields.
• Experience in complex, technical, B2B or regulated environments, preferably healthcare, compliance, or enterprise SaaS.
• Strong systems‑thinking ability to design scalable information structures.
• Excellent understanding of UX principles and their impact on usability.

Required skills

• Markdown
• Git‑based workflows
• Headless CMS platforms
• Docs‑as‑code approaches
• AI‑assisted knowledge systems
• Structured data handling
• Retrieval‑augmented generation concepts