Learning and Capability Lead – Shared Services

About the role

The Learning and Capability Lead will shape and continuously improve War Child Alliance’s learning ecosystem, ensuring staff, leaders and partners have the knowledge, skills and behaviours needed to deliver the organisation’s strategy and mission. This senior role blends strategic design with hands‑on implementation across functions and countries.

Key responsibilities

• Develop, implement and refine the organisation’s learning and capability strategy, aligning it with workforce planning and future needs.
• Design and maintain learning frameworks, standards, methodologies and SOPs to enable scalable capability development.
• Create structured learning pathways, certification programmes and professional development journeys for technical excellence and leadership growth.
• Lead the design and delivery of blended, digital and community‑based learning solutions, including coaching models and communities of practice.
• Partner with technical teams, country programmes and strategic partners to ensure localisation, equitable partnerships and sustainable capacity sharing.
• Act as the technical specialist on learning and capability, translating needs into practical, scalable solutions.
• Govern learning platforms and technologies (e.g., Kaya LMS, digital badging), ensuring quality, accessibility, data integrity and compliance.
• Develop and oversee quality‑assurance processes for learning products and methodologies.

Required profile

• Proven experience designing and delivering organisational learning and capability programmes at a senior level.
• Strong understanding of learning frameworks, blended learning, digital platforms and quality assurance.
• Ability to work across multiple functions, countries and stakeholder groups.
• Strategic thinker with hands‑on implementation skills.

Required skills

• Kaya LMS