Logistic Operations Specialist

About the role

The Logistic Operations Specialist will coordinate transportation, warehousing and customer requirements to ensure smooth end‑to‑end logistics execution. You will act as the central point of contact for carriers, warehouses and customers, monitoring shipments and resolving issues to maintain high service levels.

Key responsibilities

• Coordinate transportation providers, warehouses and customers to arrange pickups, deliveries and related logistics resources.
• Monitor vehicle arrivals, loading activities, transportation progress and delivery status to keep operations on schedule.
• Manage transportation and delivery progress for customer orders, ensuring accurate and on‑time delivery.
• Liaise with warehouses, carriers and customers to resolve daily operational issues.
• Track and handle transportation exceptions such as delays, damages, shortages and delivery refusals, driving timely resolution.
• Maintain accurate transportation, warehousing and delivery data in relevant systems.
• Collect, verify and archive Proof of Delivery (POD) and other operational documents.
• Support continuous improvement initiatives to enhance transportation efficiency and customer satisfaction.
• Assist in logistics projects and other supply‑chain related initiatives as required.

Required profile

• Bachelor’s degree in Logistics Management, Supply Chain Management, International Trade, Business Administration or a related field.
• 1–3 years of experience in logistics, transportation, warehousing or supply‑chain operations; experience with 3PL, freight forwarding or e‑commerce logistics is a plus.
• Strong understanding of transportation, warehousing and order‑fulfilment processes.
• Excellent communication and coordination abilities, able to work independently with customers, warehouses and carriers.
• Detail‑oriented, proactive and capable of solving problems analytically.
• Good written and verbal skills in English and Chinese; German language skills are advantageous.
• Valid German Class B driver’s licence with practical driving experience is preferred.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Data analysis