Online Banking Customer Advisor

About the role

TP Germany is looking for a customer advisor for online banking in Schwedt. You will help customers use online banking and find the best solutions, combining direct service with digital tools. The work starts on 14 December 2026, in a modern office with a hybrid model, Monday to Sunday, 08:00-20:00.

Key responsibilities

• Create positive customer experiences through fast, professional and effective service.
• Handle questions related to online banking.
• Help customers solve problems and answer their questions.
• Support continuous improvement of procedures and raise the quality of customer service.

Required profile

• First professional experience in customer service or advisory is an advantage.
• Ability to explain complex topics clearly, straightforwardly and in a friendly way.
• Very good spoken and written German.
• Communicative, responsible and solution-oriented.

What we offer

• Full-time or part-time employment with a fixed salary and a performance-based bonus system.
• 29 days of holiday and a stable schedule.
• Employee savings plan benefits, a company bicycle lease subsidy and corporate benefits discounts.
• Health programmes including fruit days, massages and preventive check-ups.
• Free drinks and free parking next to the workplace.