Onsite IT Support Engineer – Frankfurt

About the role

AVASO Technology is looking for an Onsite IT Support Engineer to join its Frankfurt office. You will provide hands‑on technical assistance to end users, ensuring that hardware, software and network issues are resolved quickly and efficiently.

Key responsibilities

• Deliver on‑site and remote desktop support for Windows, macOS and Linux environments.
• Troubleshoot and resolve hardware, software and networking problems (TCP/IP, DNS, DHCP).
• Install, configure and maintain desktops, laptops, peripherals and operating system images.
• Manage user accounts, group policies and security settings via Active Directory.
• Perform system audits, apply updates and ensure security compliance.
• Create and maintain technical documentation and provide end‑user training.
• Collaborate with the IT team, handle support tickets and follow ITIL incident‑management processes.

Required profile

• Minimum 2 years of experience in desktop or end‑user support.
• Strong communication skills in German (C1) and English (B2).
• Ability to work independently, prioritize tasks and meet deadlines.

Required skills

• Windows OS, macOS, Linux
• Active Directory, group policies
• Remote desktop tools
• TCP/IP, DNS, DHCP
• MS Office Suite
• Hardware diagnostics and repair
• System imaging and deployment tools (SCCM, MDT)
• ITIL incident/problem/change management
• CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft 365, Google Workspace
• IT security best practices

What we offer

• Dynamic, global team with growth opportunities
• Competitive salary and benefits
• Access to cutting‑edge technologies