Robotics Field Support Lead - EU (m/f/d)

About the role

As a Robotics Field Support Lead you will head the global technical support operation for AI‑powered robotic systems across Europe. You will combine hands‑on technical expertise with team leadership to resolve complex customer issues while continuously improving support processes, tools and performance.

Key responsibilities

• Lead, mentor and develop a team of customer support specialists.
• Handle escalations and ensure timely resolution of complex technical problems.
• Design and implement support processes, KPIs and SLAs.
• Collaborate with engineering and robotics teams to diagnose and fix hardware/software issues.
• Analyse support data to identify trends and drive product quality improvements.
• Maintain knowledge‑base documentation and provide regular performance reporting.

Required profile

• 5+ years of experience in customer or technical support.
• 2+ years in a leadership or supervisory role.
• Experience working with robotics, automation or hardware products.
• Strong problem‑solving, communication and data‑driven reporting skills.
• Willingness to travel extensively across Europe (≈50%).

Required skills

• Python
• C++
• ROS (Robot Operating System)

What we offer

• Highly competitive compensation and career development opportunities.
• Flexible working hours.
• Wellpass gym membership.
• Full coverage of accommodation, meals and travel expenses while on deployment.
• Motivated team and open corporate culture.