Senior Assistant – People & Culture First Contact (Germany)

About the role

The primary contact point for all employees, managers and third parties, responding professionally to enquiries by phone and via the Genie service portal. You will handle People & Culture‑related topics and employee requests using predefined scripts, the Genie knowledge platform and FAQ resources, ensuring compliance with service level agreements.

Key responsibilities

• Support CCEP employees, managers and third parties in Germany as the first point of contact for People & Culture processes, systems, tools and guidelines.
• Review enquiries within agreed timeframes, escalating or closing contacts as needed while meeting SLA requirements.
• Handle certificates and data entry (e.g., bank or address changes) for employees without system access.
• Release documents for electronic personal and health files, and enter accident reports.
• Act as the main contact for GDPR data access and deletion requests in collaboration with data‑privacy teams.
• Collaborate with stakeholders such as CoE, specialist teams and people‑services teams to deliver high‑quality customer service.
• Continuously improve workflows and processes, communicating enhancements to relevant areas.
• Coordinate the provision and updating of personnel‑related topics in the Genie knowledge database for P&C, managers and employees.
• Take sub‑project responsibility in various national and international projects.

Required profile

• Experience in a People & Culture Shared Service Centre or similar admin/People & Culture role.
• Completed commercial vocational training or qualification focused on human resources.
• Professional experience in a comparable position.
• Fluent English (essential) and preferably German, plus any additional CCEP language.