Senior Assistant – People & Culture First Contact (Germany)

About the role

The primary point of contact for all employees, managers and third parties in Germany, handling People & Culture enquiries via phone and the Genie service portal. You will respond professionally to a wide range of HR‑related topics, using predefined scripts, knowledge bases and FAQs, while meeting the service level agreements of People Services.

Key responsibilities

• Support CCEP employees, managers and external parties as the first point of contact for People & Culture processes and tools.
• Review and resolve enquiries within agreed SLA timeframes, escalating or closing contacts as needed.
• Process certificates and data‑entry tasks such as bank or address changes for employees without system access.
• Release documents for electronic personal and health files, and enter accident reports.
• Act as the main contact for GDPR data access and deletion requests in collaboration with the data‑privacy team.
• Collaborate with internal stakeholders (CoE, specialist teams, People Services) to deliver high‑quality customer service.
• Contribute to continuous improvement of workflows and communicate changes to relevant teams.
• Maintain and update People & Culture knowledge articles in the Genie database.
• Participate as sub‑project lead in national and international HR projects.

Required profile

• Experience in a People & Culture Shared Service Centre or similar admin/HR role.
• Completed commercial vocational training or qualification with a focus on human resources.
• Proficiency in English (essential) and preferably German, plus any additional CCEP language.
• Strong communication skills, customer focus and ability to handle confidential personal data.
• Demonstrated reliability, accuracy, attention to detail and ability to manage multiple priorities.