Senior Manager, Global QA Operations

About the role

This senior position leads global quality assurance (QA) operations, ensuring consistent delivery standards across multiple international teams, studios, and client portfolios. Based in Germany, you will act as a key connector between QA leadership, site operations, and client‑facing teams, driving structure, clarity, and momentum in complex, multi‑site environments.

Key responsibilities

• Lead and support global QA operations across several regions, sites, and client accounts.
• Strengthen QA reporting frameworks, KPI tracking, calibration processes, and performance insights.
• Collaborate with QA Managers, Project Managers, and Site Leaders to align and execute initiatives.
• Monitor quality trends, identify recurring issues, and drive continuous‑improvement actions.
• Support client‑facing QA activities, including updates, business reviews, and issue resolution.
• Assist in managing escalations and ensure timely resolution of operational challenges.
• Contribute to launches, transitions, and service expansion projects from a QA perspective.
• Support AI‑driven QA initiatives, automation, and quality‑technology adoption.

Required profile

• Strong experience in QA operations, programme management, or QA leadership within complex, multi‑team or multi‑site environments.
• Proven ability to influence stakeholders at various levels and translate data into actionable insights.
• Excellent stakeholder‑management skills with experience in client‑facing communication.
• Deep understanding of QA KPIs, reporting frameworks, root‑cause analysis, and continuous‑improvement practices.

Required skills

• Experience interpreting QA data and converting it into clear operational actions.