Service Delivery VIE – Germany

About the role

This 12‑month VIE (Volunteer for International Experience) position is based in Sulzbach (Taunus) near Frankfurt and offers a young professional the chance to work in Airbus Secure Land Communications' Service Delivery department. You will support the Head of Service Delivery, IT Operations & Service Desk while gaining hands‑on experience in both first‑ and second‑level support.

Key responsibilities

• Assist the Head of Service Delivery in daily operations and strategic initiatives.
• Develop know‑how in 1st‑level service desk and 2nd‑level support for new services.
• Design and document processes for newly introduced services.
• Coordinate implementation and documentation of ITIL processes.
• Provide technical support to 1st‑ and 2nd‑level service delivery teams.

Required profile

• EU citizen (including Norway, Iceland, Liechtenstein, Monaco) aged up to 28, with any required military obligations fulfilled.
• Graduate in Information Technology, Engineering or a comparable field.
• General knowledge of IT infrastructure and tools.
• Experience with IT processes or strong ability to learn quickly.
• Familiarity with ITIL concepts (preferred).
• Service‑oriented attitude, proactive team player, fluent in English; German is a plus.

Required skills

• IT infrastructure knowledge
• ITIL process understanding

What we offer

• 35‑hour flexible work week.
• Possibility of mobile working after agreement.
• International environment with global networking opportunities.
• Exposure to modern and diversified technologies.