Strategic Accounts Manager – AI Robotics

About the role

We are looking for a Strategic Accounts Manager to own and grow Sereact’s most important customer relationships. You will ensure successful value generation of our AI‑powered robotics solutions, drive measurable outcomes and unlock expansion opportunities across fashion, general merchandise, e‑grocery and 3PL customers. This hands‑on, high‑impact role blends strategic account management, customer success and commercial growth in a fast‑scaling AI robotics company.

Key responsibilities

• Own strategic customer relationships end‑to‑end, from onboarding to adoption, retention and expansion.
• Act as a trusted advisor to operational and executive stakeholders.
• Drive customer value realization and ROI through strategic account management.
• Identify and close expansion opportunities such as new sites, higher throughput or additional licenses, and manage renewals.
• Develop tailored go‑to‑market and account growth strategies, including quarterly and executive business reviews.
• Partner with Product, Engineering and Operations to translate customer needs into roadmap input.
• Help build the foundation, processes and playbooks for Customer Success at Sereact.

Required profile

• Strong understanding of intralogistics, automation, robotics or industrial technology.
• Experience managing and growing enterprise or strategic accounts.
• Background in a scale‑up or fast‑growing environment.
• Proven ability to drive commercial expansion and customer outcomes.
• High technical affinity; engineering background a plus.
• Excellent communication and stakeholder‑management skills.
• Fluent in English (additional languages a plus).

What we offer

• Wellpass gym membership.
• A motivated team and an open corporate culture.
• Flexible work schedule – remote or hybrid from the Stuttgart area.
• Company car as an exclusive mobility offer.
• Opportunity to shape the future of AI‑driven robotics.
• Competitive salary plus attractive bonus options.
• Clear career development prospects in a dynamic scale‑up.