Team Lead – Content Moderation (Remote, PH)

About the role

This role is a remote‑first leadership position overseeing a team of content moderators. You will ensure consistent application of platform policies across sensitive content areas while driving quality and operational efficiency.

Key responsibilities

• Supervise daily moderation operations, meeting productivity, quality and compliance targets.
• Provide hands‑on guidance for complex or high‑risk cases and ensure accurate policy enforcement.
• Monitor performance metrics and moderation trends to identify improvement opportunities.
• Coordinate scheduling and workflow distribution to balance workloads and meet deadlines.
• Support onboarding, training and continuous learning initiatives for the team.
• Conduct moderation audits to maintain consistency and identify policy gaps.
• Act as an escalation point for challenging cases and internal concerns.
• Collaborate with leadership and cross‑functional stakeholders to enhance trust‑and‑safety strategies.

Required profile

• 2‑4 years of leadership experience in content moderation, trust & safety, compliance or related fields.
• Strong understanding of sensitive online content such as hate speech, extremist material, self‑harm, fraud, exploitation and misinformation.
• Proven ability to interpret and enforce platform policies with sound judgment.
• Experience analysing moderation data and performance metrics to drive process improvements.
• Excellent written and verbal English communication skills.
• Comfortable working fully remote with strong organisational and time‑management abilities.
• High integrity, resilience and emotional maturity when handling high‑risk content.

Required skills