Account Director – Enterprise Partnerships

About the role

The partner company is seeking an Account Director based in Germany to lead strategic enterprise partnerships and drive revenue growth within a fast‑growing technology environment. You will act as a trusted advisor to senior stakeholders, helping organisations maximise the value of digital engagement solutions.

Key responsibilities

• Manage a portfolio of 7‑15 strategic enterprise accounts as the primary point of contact and account leader.
• Identify and close expansion, upgrade, and renewal opportunities to sustain revenue growth.
• Develop detailed account strategies through research, stakeholder mapping, business planning, and opportunity identification.
• Build strong relationships with executives, business leaders, procurement, IT, and operational users.
• Create and execute retention and expansion plans by identifying new use cases and increasing adoption.
• Partner with internal teams to coordinate implementations, integrations, workshops, webinars, and customer engagement activities.
• Understand customer objectives, challenges, budgets, and technology needs to craft compelling business cases.
• Manage product, compliance, and administrative requests while ensuring a high‑quality experience.
• Maintain accurate CRM records, sales forecasts, pipeline updates, and performance reporting.
• Support executive‑level conversations with strategic insights and facilitate long‑term partnerships.
• Drive customer advocacy through advisory boards, events, and strategic engagements.

Required profile

• Proven experience in enterprise account management, strategic sales, or consulting within B2B SaaS, technology, or professional services.
• Experience managing large enterprise accounts with contract values typically ranging from $200K to $2M.
• Strong understanding of complex decision‑making processes, buying centers, and enterprise stakeholder management.
• Demonstrated ability to identify customer needs, build business cases, negotiate contracts, and drive expansion.
• Experience selling into demanding industries such as life sciences or financial services.

Required skills