Account Manager – Customer Success & Revenue Growth

About the role

As an Account Manager at LexisNexis Risk Solutions you will own a portfolio of existing customers in Frankfurt, driving renewal, retention and revenue growth. You will act as a trusted advisor, helping clients maximise the value of our risk‑management solutions while ensuring a seamless experience.

Key responsibilities

• Manage a portfolio of existing customers, serving as the primary point of contact.
• Own the full renewal cycle, delivering timely and accurate contract renewals.
• Identify, qualify and close upsell and cross‑sell opportunities to increase incremental revenue.
• Monitor account health, spot risks early and take proactive actions.
• Deliver onboarding and tailored product training to new and existing users.
• Coordinate with internal teams to resolve issues and ensure a seamless customer experience.
• Maintain accurate CRM records, forecasts and opportunity updates.
• Provide regular performance and activity updates to leadership.

Required profile

• Proven experience managing a customer portfolio and meeting renewal and revenue targets.
• Strong communication and relationship‑building skills, including confident phone engagement.
• Proactive, empathetic and able to resolve customer issues effectively.
• Highly organised, detail‑oriented and capable of handling multiple priorities.
• Analytical and problem‑solving abilities to identify trends and opportunities.
• Fluency in English and German (mandatory).
• Experience using CRM systems, preferably Salesforce.
• Background in account management or client‑facing roles with senior stakeholders.

Required skills

• Salesforce (CRM)

What we offer

• Competitive salary and incentive structure.
• Clear career development pathways across sales and account management.
• Access to learning and development resources.
• Global benefits and wellbeing initiatives.
• Hybrid working model (typically 2 days in the Frankfurt office).