Account Manager – Seller Support

About the role

Temu is looking for a motivated Account Manager to serve as the primary liaison for our sellers. You will help sellers navigate registration, compliance, and listing issues while ensuring a smooth experience on our fast‑growing e‑commerce platform.

Key responsibilities

• Act as the main point of contact for sellers, handling registration, compliance, listing support, and account management inquiries.
• Guide sellers through platform policies, documentation requirements, and troubleshooting steps for issues such as product listing errors, payment delays, or compliance violations.
• Collaborate with internal Legal, Compliance, and Product teams to resolve escalations and improve processes.
• Analyze seller pain points and feedback to propose platform or workflow optimizations.
• Conduct training sessions to educate sellers on best practices for account health and growth.
• Monitor seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership.

Required profile

• 3+ years of experience in e‑commerce operations, account management, or seller support, preferably with a marketplace or cross‑border platform.
• Strong problem‑solving abilities and comfort navigating complex, ambiguous issues.
• Familiarity with compliance frameworks such as product standards and tax documentation.
• Proactive, detail‑oriented, and able to manage high‑volume inquiries under tight deadlines.
• Fluent English; business‑level Mandarin is a plus.

Required skills