Customer Care & Community Manager – Italian & Spanish

About the role

We are seeking a passionate Customer Care & Community Manager who is fluent in Italian and Spanish and has strong English skills. The role supports YepodaClean’s customers and online community, ensuring a high‑quality experience for a young, digitally‑native audience while also assisting less‑tech‑savvy shoppers.

Key responsibilities

• Serve as the first point of contact for Italian‑ and Spanish‑speaking customers via email, social media and other channels.
• Provide timely, friendly, and solution‑focused support to ensure customers feel valued.
• Engage, moderate and grow the brand’s community on social platforms, fostering an inclusive environment.
• Collaborate with operations, product and brand teams to gather feedback and translate it into actionable insights.

Required profile

• Degree in Media Management, Marketing, Communication or a related field.
• Previous experience in customer‑service or client‑facing roles.
• Fluency in Italian (C1/C2), Spanish (B1/B2) and strong proficiency in English.
• Excellent written and verbal communication skills.
• Experience working in international, multicultural settings.
• Interest in K‑beauty, skincare and community building.

Required skills

• Google Workspace
• Microsoft Office
• Ticketing systems (e.g., Gorgias)

What we offer

• Dynamic start‑up environment with fast‑track career growth.
• Hybrid working model from our dog‑friendly Berlin office in Prenzlauer Berg.
• Free drinks, snacks and a collaborative team culture.