Customer Service Representative – French Market (Order Management)

About the role

Keysight is looking for a Customer Service Representative to join its Support Order Management team for the French market. You will act as the main point of contact for service requests, guiding customers from the initial inquiry through to invoicing while ensuring high satisfaction.

Key responsibilities

• Enter service requests and quotations into the Salesforce order management system.
• Manage service orders from inquiry to invoicing, handling any escalations.
• Collaborate with the French Customer Response Team, local and global service centers, logistics, and other internal departments.
• Communicate with customers via email, providing rapid problem resolution.
• Maintain accurate records and follow up on open cases.

Required profile

• Commercial or business‑related vocational qualification or comparable degree.
• At least 2 years of experience in a similar customer‑service or order‑management environment.
• Solution‑oriented communication style with strong initiative, creativity, flexibility, and teamwork.
• Excellent organizational skills and a reliable working style.

Required skills

• Salesforce (order management module).

What we offer

• Full‑time, challenging position in an international environment.
• Competitive salary and attractive benefits package.
• Location at Keysight headquarters in Böblingen, Germany.
• Operating hours 08:00‑17:00, comprehensive onboarding, training and professional development.
• Open, collaborative and supportive workplace.