Customer Success & Key Account Manager – Berlin

About the role

CYCLE is redefining urban mobility with an e‑bike subscription service for couriers and delivery professionals across Europe. As a Customer Success / Key Account Manager you will be the primary contact for B2B delivery customers, ensuring satisfaction, managing relationships and driving growth.

Key responsibilities

• Independently manage and grow B2B key accounts, especially quick‑commerce and delivery services.
• Build long‑term, trust‑based relationships with customers.
• Align regularly with customers on fleet size, needs and service quality.
• Act as the liaison between customers and internal teams (Operations, Fleet, Product).
• Identify cross‑sell and upsell opportunities within existing accounts.
• Handle escalations and ensure rapid resolutions.
• Prepare reports and business reviews for customers.

Required profile

• Several years of experience in key account management, customer success or B2B sales.
• Proven ability to manage demanding B2B customers, preferably in logistics, mobility or platform businesses.
• Strong communication and negotiation skills in German and English.
• Solution‑oriented, proactive work style.
• Willingness to travel for customer meetings within the DACH region.

Required skills

• Confident use of CRM systems.

What we offer

• Competitive salary aligned with experience.
• Comprehensive benefits, including private healthcare (Medicover) and Medicover Sport.
• Direct ownership of strategic customer relationships.
• Varied role with extensive customer interaction.
• Flexible working hours and hybrid remote options.
• Fast decision‑making in a growing company.
• Inclusive, diverse workplace with equal‑opportunity policies.