Customer Success Manager – Enterprise Climate Solutions

About the role

Join CEEZER as a Customer Success Manager to drive post‑transaction delivery, manage cross‑functional workflows, and turn client insights into scalable sales enablement for enterprise climate asset solutions.

Key responsibilities

• Manage end‑to‑end post‑transaction execution, serving as the primary liaison for clients on retirement coordination, custom reporting requests, and finance operations including invoicing queries.
• Proactively identify supply delays and operational risks, develop mitigation strategies and partner with Account Executives to deliver clear, solutions‑focused client communications.
• Maintain rigorous data hygiene across Salesforce and the platform while uncovering expansion and upsell opportunities to drive recurring account growth.
• Deliver high‑touch client support and troubleshooting, rallying internal cross‑functional teams to streamline deliverable timelines and ensure seamless execution.
• Synthesize front‑line client feedback to inform product roadmaps and translate best practices into enablement resources for Account Executives.
• Partner with Sales and Marketing to execute strategic client communication campaigns that keep complex corporate networks, suppliers, and subsidiaries engaged long‑term.

Required profile

• 2–7 years of experience in client‑facing operations, enterprise account management, or B2B customer success, with a track record of driving flawless post‑transaction execution.
• Exceptional project management capabilities and operational discipline, with ability to structure complex deliverables and manage a broad, dynamic scope.
• Highly analytical mindset with strong command of data and reporting, capable of translating complex metrics into polished client‑facing assets.
• Polished verbal and written communication skills, with executive presence to engage senior external stakeholders.
• Operational proficiency with Salesforce and modern CRM architecture.
• Fluency in German is a plus, alongside foundational understanding of carbon markets, sustainability regulations, or evolving corporate climate frameworks.

Required skills

• Salesforce

What we offer

• Mission‑driven work with international finance, tech, and climate science teams.
• Fast‑growing company offering accelerated career growth and cross‑functional leadership opportunities.
• Autonomy to build new workflows, tools, and strategies in a brand‑new market.
• Diverse global perspectives and an empowering environment.
• Impactful work managing 50Mt+ of vetted carbon credits with institutional‑grade risk management.
• Net‑zero career: personal and professional carbon footprint fully offset from day one.