Customer Success Manager – UK & Ireland

About the role

We are looking for a proactive Customer Success Manager to own the relationship with our UK & Ireland customers. You will guide onboarding, ensure ongoing satisfaction, and work closely with Business Development to grow the account base.

Key responsibilities

• Serve as the primary point of contact for small and medium customers, overseeing onboarding and day‑to‑day success.
• Build and maintain strong, long‑term relationships to foster loyalty.
• Identify and pursue upsell opportunities for additional products or services.
• Collaborate with the Business Development team on new business initiatives and travel occasionally for face‑to‑face meetings.
• Monitor customer metrics, address signs of dissatisfaction, and act as the customer advocate in product development.
• Maintain accurate customer records and documentation in the CRM system.
• Conduct regular check‑ins and review meetings to ensure alignment and success.

Required profile

• Customer‑focused with a passion for helping clients succeed.
• Strong organisational skills and attention to detail.
• Ability to thrive in a collaborative, fast‑paced environment.
• Goal‑oriented with a proven track record of meeting targets.
• Adaptable to changing customer needs and industry trends.
• Proactive problem‑solver who takes ownership of tasks.
• Experience in fintech, finance, or travel industries is a plus.

Required skills

• CRM systems