Delivery Partner Manager, MEU (German-speaking)

About the role

As a Senior Delivery Partner Manager within the international DSP Team, you will manage the relationship with Delivery Service Providers in the MEU region (Germany, Austria, Netherlands). You will build strong partnerships with partners, help them set up efficient delivery processes and resolve issues, working from one of the company's sites. The role involves regular travel across the portfolio of delivery stations, mainly by train and rental car, with travel expenses fully reimbursed.

Key responsibilities

• Manage a portfolio of customer accounts by analysing performance data and KPIs, segmenting and prioritising accounts, and developing plans with clear, measurable success criteria aligned with shared goals.
• Build and maintain trusted relationships with internal and external stakeholders, aligning on strategies and giving tailored recommendations that improve the account and customer experience.
• Audit, monitor and review business performance across accounts, proactively identifying risks and opportunities and adjusting project plans to keep outcomes on track.
• Educate accounts on available tools, processes and resources, and use generative AI and other technologies to boost productivity and insight quality.
• Collaborate with partner teams to clear blockers, drive timely decisions and suggest process improvements.

Required profile

• Bachelor's or Master's degree.
• Experience in program management, logistics, operations, supply chain, transportation or a related field.
• Fluent speaking, writing and reading in both German and English.
• Preferred: experience communicating with leadership and cross-functional teams, working with vendors or partners, managing contingent workforce during peak season, and using AI-assisted development tools.