Desktop Support Technician – Onsite L1/L2 (Frankfurt)

About the role

We are looking for a proactive Desktop Support Technician to join our on‑site team in Frankfurt. You will provide first‑ and second‑level support for end‑users, handling both routine tasks and critical incidents while ensuring a stable and secure desktop environment.

Key responsibilities

• Deliver end‑to‑end technical support for desktop and laptop hardware, software, and connectivity issues.
• Perform IMAC (Install, Move, Add, Change) activities and break/fix tasks for user devices.
• Manage the full lifecycle of desktops, including configuration, OS imaging, patching and vendor hardware replacements.
• Utilise SCCM, Intune and ServiceNow for asset tracking, ticket resolution and remote assistance.
• Install, update and patch approved software in line with IT policies.
• Provide remote and deskside support using EUC tools and support applications such as Microsoft Office, Outlook and VPN clients.
• Enforce security protocols, antivirus monitoring and desktop policy compliance.
• Offer VIP support and act as the primary onsite contact during critical escalations or outages.
• Support printers, scanners and other peripherals, including troubleshooting and routine maintenance.
• Assist with Active Directory tasks, basic user account management and smart‑hands support.
• Document incident resolution, hardware inventory and create technical guides for internal use.
• Follow ITIL practices for incident, problem and service request management.

Required profile

• Fluent in English (C1) and German (B2).
• Available to work on‑site five days a week in Frankfurt.
• Experience with L1/L2 desktop support in a corporate environment.
• Ability to handle VIP users and critical incidents.

Required skills

• SCCM
• Intune
• ServiceNow
• Microsoft Office / Outlook
• VPN clients
• Windows operating system
• macOS basics
• Active Directory
• ITIL processes
• OS imaging and patch management
• Antivirus solutions
• EUC tools

What we offer

• Competitive monthly rate of 3,700 EUR (all‑inclusive).
• Dynamic on‑site environment in Frankfurt.
• Opportunities to work with a range of enterprise IT tools.