Enterprise Customer Success Manager – Strategic Partner

About the role

As an Enterprise Customer Success Manager you will act as a strategic partner for corporate accounts, building lasting relationships with senior executives and steering complex, multinational initiatives to showcase the impact of our security and compliance solutions.

Key responsibilities

• Lead customer onboarding and ensure seamless adoption through structured processes and enablement.
• Proactively manage partnerships and stakeholders, anticipating issues and steering multiple initiatives.
• Gather insights on customer challenges, tailor solutions, and maximize satisfaction and business outcomes.
• Develop account plans, identify upselling and cross‑selling opportunities, and collaborate with sales for expansion.
• Build and maintain strategic partnerships aligned with client goals and company solutions.
• Monitor customer portfolios, flag risks early, and create anti‑churn strategies with internal teams.

Required profile

• Proven experience as a Customer Success Manager, Account Manager, or Management Consultant in a fast‑paced SaaS environment.
• Strong track record in executive‑level meetings, stakeholder management, and delivering impactful presentations.
• Genuine interest in privacy, information security, and compliance with a willingness to stay updated on regulations.
• Team‑oriented, action‑driven, and highly customer‑centric mindset.
• Excellent communication skills; fluent in English, German is a strong plus.

What we offer

• Freedom, trust and tools to make an impact in a purpose‑driven company.
• High degree of flexibility with tailored working hours and choice of work location.
• Secure, future‑focused role in a dynamic scale‑up within the rapidly expanding Security & Compliance market.
• Growth paths with employee accelerator programs, bi‑annual feedback cycles and a personal training budget.
• Autonomous environment with rapid decision‑making, flat hierarchy and collaborative communication.