First-Level IT Support

About the role

As a First-Level IT Supporter you will be the initial point of contact for employees’ IT issues, ensuring laptops, accounts and everyday systems run smoothly so the team can focus on building the factory of tomorrow.

Key responsibilities

• Provide first‑line support, triage, resolve and, when needed, escalate hardware and software issues for macOS and Windows devices.
• Manage devices via an MDM solution (enrollment, configuration, security baselines, OS and app updates).
• Administer Google Workspace, handling user accounts, groups, onboarding and off‑boarding.
• Set up and support office printers, drivers and print queues.
• Offer first‑level Linux server support for the 3D‑printer fleet.
• Maintain hardware inventory and asset lifecycle tracking.
• Write and improve documentation and self‑service guides.
• Collaborate with SiteOps/DevOps to escalate platform and network issues.

Required profile

• Hands‑on support experience in both macOS and Windows environments.
• Experience managing devices through an MDM platform (e.g., Jamf, Mosyle, Kandji, Intune).
• Proficiency in Google Workspace administration.
• Comfort with office printer setup and troubleshooting.
• Practical Linux command‑line knowledge.
• Service‑oriented, patient communication style and ability to handle a busy ticket queue.
• Highly organized with a focus on inventory and documentation upkeep.

Required skills

• macOS
• Windows
• MDM (Jamf, Mosyle, Kandji, Intune)
• Google Workspace
• Linux command line
• Printer configuration
• Ticketing/help‑desk systems

What we offer

• Work with a multidisciplinary team of engineers, software and hardware specialists, designers and students.
• Opportunity to grow towards DevOps or infrastructure‑focused roles.
• Engagement with cutting‑edge 3D‑printing and manufacturing technologies.