Front Office Supervisor – Hotel Front Desk

About the role

Join Hilton Berlin as a Front Office Supervisor and lead a dynamic team delivering exceptional guest experiences. You will ensure smooth reception operations, uphold Hilton’s quality standards, and contribute to a memorable stay for guests from around the world.

Key responsibilities

• Organise shift schedules and guarantee efficient front‑desk operations.
• Support and motivate the front office team, especially during high‑pressure situations.
• Conduct regular performance reviews, identify development needs and foster professional growth.
• Maintain compliance with established service standards and operational procedures.

Required profile

• Several years of experience as a front office agent or in a supervisory role within hospitality.
• Strong organisational abilities and the capacity to set priorities.
• Motivated, enthusiastic and consistently positive attitude.
• Excellent teamwork and communication skills.
• Fluent in German and English.

Required skills

• Proficiency in front‑office software and reservation systems (e.g., Opera, Fidelio) – if mentioned in the original posting.

What we offer

• Access to Hilton Worldwide University with thousands of free learning opportunities.
• Regular internal training and professional development programs.
• Performance‑based pay in line with collective bargaining agreements and an attractive upsell program.
• Vacation entitlement and worldwide employee‑rate accommodations.
• Extensive employee perks covering travel, shopping, leisure, technology and more.