Guest Service Coordinator – Front Desk & Guest Relations

About the role

We are looking for a passionate Guest Service Coordinator to be the first point of contact for our international guests at Hilton Berlin. You will work with an experienced team to deliver outstanding service, create memorable experiences and uphold our quality standards.

Key responsibilities

• Greet guests and act as the primary representative of the hotel.
• Handle guest inquiries and requests via phone and email, providing recommendations on the hotel and local area.
• Process restaurant reservations and forward special requests to the appropriate departments.
• Manage internal and external mail and coordinate with all hotel departments.
• Receive and address guest complaints professionally and maintain confidentiality of sensitive information.

Required profile

• Positive attitude, strong communication skills and a courteous demeanor.
• Ability to work independently and as part of a team.
• Fluent written and spoken German and English.
• High level of commitment and discretion.

Required skills

• Good IT skills, including proficiency with Microsoft Office.

What we offer

• Flexible working hours and flat hierarchies.
• Regular feedback, training programs and access to Hilton Worldwide University.
• Vacation entitlement according to collective bargaining agreement.
• Employee rates at Hilton hotels worldwide and a wide range of employee perks.
• Low‑cost meals in the on‑site team restaurant.