Head of Global Engineering Services (m/f/d)

About the role

DEHN is looking for a Head of Global Engineering Services to lead and unify its international engineering services organization. The role owns both commercial project management and technical engineering delivery, bringing together teams in South Africa, India and Germany into one cohesive, scalable organization embedded in the global Sales structure and focused on customer success and hardware pull-through. It reports to the Director Global Knowledge & Support.

Key responsibilities

• Lead and develop the Global Engineering Services organization end-to-end, with commercial and budget responsibility.
• Unify and coordinate engineering teams across South Africa, India and Germany to a common standard while executing locally.
• Integrate Engineering Services into the Sales organization, aligning capacity with market demand and supporting go-to-market strategies.
• Own the full project lifecycle, from scoping and commercial offer to engineering execution and customer delivery.
• Manage utilization and delivery performance across hubs, focusing on billable capacity, first-time-right delivery and turnaround time.
• Ensure technical excellence across calculation-based services such as lightning and surge protection design, grounding, cathodic protection, pipeline interference and EMC/EMI analysis.
• Develop the global service delivery model, standardizing processes and using cost-effective delivery hubs.
• Contribute to the service portfolio, including new service opportunities and the business model for emerging areas such as IoT-related field services.
• Build and develop engineering talent and support global training content with the Global Academy.

Required profile

• Proven experience leading engineering service organizations end-to-end, ideally across multiple geographies.
• Demonstrated ability to lead and develop international, cross-functional engineering teams, including distributed teams across time zones and cultures.
• Experience integrating engineering services into a commercial organization, with understanding of demand-driven capacity planning and billable utilization.
• Intercultural competence and experience in international collaboration across European, African and Asian contexts.

Required skills

• Electrical engineering background, with expertise in at least one of: lightning and surge protection, grounding systems, cathodic protection, pipeline interference or EMC/EMI analysis.
• Ability to design and optimize engineering and project management processes in an international framework.
• Strong communication and stakeholder management skills, and strategic thinking combined with operational execution.

What we offer

• A dynamic, modern and international work environment with close collaboration with the DEHN group headquarters in Germany.
• A culture of open communication and collaboration, with varied and engaging responsibilities in a supportive team.
• Comprehensive onboarding and rapid integration into the role.